These are the terms and conditions on which we supply products to you.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Information about us and how to contact us
Who we are. We are a company registered in England and Wales as Brodco Ltd., company number 6827364. Our VAT number is 995 9562 39. Our registered address is 51 Kings Drive, Westonzoyland, Somerset, TA7 0HJ.
How to contact us. You can contact us by telephoning us between 9.00am and 5.30pm Monday to Friday on 0117 327 0326, by emailing us at firstname.lastname@example.org or by writing to us at Brodco Ltd, Woodlands, Bineham, Langport, Somerset, TA10 9JG
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
How we will accept your order. Our acceptance of your order will take place when we tell you that we are able to provide you with the product and you have paid a deposit, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product or a component of the product is out of stock or unavailable, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified or because we are unable to deliver to your delivery location.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. Orders from outside of the United Kingdom must be paid in UK pounds.
Product description. Products may vary slightly from their pictures. The images of the products in our brochure and our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours or the printed pictures in our brochure or on our website accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website and in our brochure are subject to reasonable levels of tolerance.
Preparation of the base
What you must prepare. A prepared base is required measuring a minimum of 6 inches greater in length and width than the product ordered. The base must be at least 50mm away from any obstructions such as fences, and hedges. Failure to prepare a level base could prevent the building from being installed correctly and may invalidate the structural warranty. Our Daylight Secure Strongrooms are designed to be erected on a solid concrete base that is within 6mm of being level measured across the whole surface. If the base is between 6mm and 12mm of level a TPR floor base will be required. Bases of paving or tarmacadam are acceptable but must be within 12mm of being level measured across the whole surface and a TPR floor base will be required.
Your rights to make changes
Product changes. If you wish to make a change to the product you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to proceed with the change.
Our rights to make changes
Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements; to implement minor technical adjustments and improvements, for example to address a cosmetic issue (these changes will not affect your use of the product). More significant changes to the products and these terms. If we make significant changes to our products after accepting your order we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
Providing the products
Taking delivery of your product. Our products are supplied ex-works for collection from the factory in Swansea. You may arrange for the collection and installation of your building using your preferred transport and installer or you may use an approved Brodco installation team. An approved team will load your building at the factory, deliver to your installation address and install the building. For larger buildings with double roofs the installation team may use a pallet delivery company for delivery of part of the load because of the weight and volume of the total product. Roofs and doors will not be transported by a pallet company.
Our buildings can weigh from 750kgs to more than 2,000kg. Some individual components weigh over 70kgs. If you are not using an approved installer to collect and install your building you must ensure that you have the necessary qualified people and suitable equipment to handle the components of the building.
Lead times. Because our products are made to order our manufacturing and delivery lead times vary throughout the year depending on demand. The lead times range mainly between 4 to 8 weeks from the point of order. We will provide a date that your product will be ready for collection when we accept your order.
Transfer of Liability
If an approved installer is used liability for the product will pass to you when you have inspected and accepted the delivery at your premises before installation.
If you arrange collection and are not using an approved installer liability will pass to you when the goods have been inspected and accepted by you or your agent before loading.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay of longer than eight weeks you may contact us to end the contract and receive a refund for any products you have paid for but not received
Price and Payment
Where to find the price for the product. Sample prices which include VAT are displayed on our website. The price you pay for the product will be the price agreed when you placed your order. No quotation is binding until a deposit or full payment has been received. We take all reasonable care to ensure that the price of product advised to you is correct.
How you must pay. We accept the following payment methods: by debit card; by credit card (there is a 1.5% surcharge payable where a credit card is used and we do not accept American Express); by cheque made payable to Brodco Ltd; and by BACS to Lloyds, Sort code 30-93-14, Account number 00496327 (please use your surname and invoice number as the reference).
When you must pay. As our products are made to your specifications, you must make an advance payment of 25% of the price before we accept your order. Full payment will be required before we accept your order if you have requested a specification outside of our standard specifications.
The balance of the invoice is due no less than 14 days before the collection date. If the balance of the invoice is not received 14 days before the collection date then the collection date will be cancelled and rescheduled only when we receive payment. The rescheduled delivery may be subject to the lead times for new orders running at the time of the balance of the invoice being paid.
Late payment. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after any judgement. You must pay us interest together with any overdue amount.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we accept your order we will adjust the rate of VAT that you pay.
What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than the invoiced price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
When you own the products. You own a product once we have received payment in full. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to deal with technical problems or make minor technical changes; update the product to reflect changes in relevant laws and regulatory requirements or make changes to the product as requested by you or notified by us to you.
Changing your mind
Your right to change your mind. Up to and including 14 days from placing your order the advance payment will be refunded in full if you change your mind and cancel the order. If you change your mind after 14 days from placing your order the advance payment is non-refundable.
Your rights to end the contract
You can always end the contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If what you have bought is not fit for purpose or described incorrectly you may have a legal right to end the contract or to get the goods repaired or replaced or to get some or all of your money back.
What happens if you have a good reason for ending the contract. If you are ending a contract for a reason set out below the contract will end immediately and we will pay a refund to you for any products which have not been provided or have not been provided properly. The reasons are:
- We have told you about an upcoming change to the product or these terms which you do not agree to.
- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- there is a risk that supply of the products may be significantly delayed because of events outside our control;
- we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons.
- You have a legal right to end the contract because of something we have done wrong (including because we have delivered late).
Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed, but you may have to pay us compensation. A contract is completed when the products are delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end and we will refund any sums paid by you for products not provided but we will deduct from that refund the deposit paid (or, if you have not made an advance payment, charge you) and reasonable compensation for the net costs we will incur as a result of you ending the contract.
When you do not have a right to change your mind. You do not have a right to change your mind in respect of products that are made to your specification and/or that are clearly personalised.
Our rights to end the contract
We may end the contract if you break it. We may end the contract for a product at any time by writing to you. You must compensate us if we break the contract because you do not make any payment to us when it is due or you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products. If we end the contract for these reasons we charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
Warning. Please note that we often incur significant costs in performing our obligations of our contract with you. Depending on the products and the circumstances, if we end the contract you may receive little or no refund. You may even be asked to pay money to us to cover the net costs we will incur.
We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
Refund and cancellation. We reserve the right to cancel an order at any time with a full refund of any money paid by you.
What is a structural warranty. TPR panels and the composite roof(s) of Daylight Secure products are structural components. The door and locks and all sealants are not structural components. A lifetime structural component warranty is provided to the consumer for the lifetime of the consumer provided the consumer resides at the address where the building is located.
A 15 year warranty is provided to non-consumers (trade, associations, public organisations).
If, within the applicable warranty period, the structural components are found not to be fit for purpose, Brodco will repair or replace, at its discretion, the defective parts. Any charges for shipping, removal, installation or other labour charges are the responsibility of the consumer. Brodco will be the sole judge of warranty claims.
What the warranty does not cover: Damage caused by: force, fire, subsidence, wilful neglect or break-up or movement of the base is not covered by this warranty;
products that are disassembled and reassembled at another location;
- products erected on a concrete base that is not solid or has a level of tolerance more than 6mm of being level measured across the surface;
- products erected on a paved of tarmacadam base that has a level of tolerance more than 12mm of being level measured across the surface;
In the event of a warranty claim you must send a photograph by email and a description of the part that you claim is not fit for purpose to email@example.com. Brodco may send a representative to examine the part that is claimed to be defective.
A five-year warranty is provided to consumers for doors by the manufacturers Garage Door Systems. Full details are available from Garage Door Systems Ltd, Unit G3, Wakehurst Ind Estate, Ballymena, BT42 3AZ. A three-year guarantee is provided to non-consumers by the manufacturers. All warranty claims for doors must be addressed to Garage Door Systems Ltd.
Brodco reserve the right to alter the website at any time. This includes altering the products, the content, the descriptions, and the prices. Brodco also reserves the right to alter these terms and conditions at any time. Please be aware this website, despite the utmost effort to ensure all information is accurate, may contain typographical inaccuracies. All images and photography used is purely for illustrative purposes only.
Brodco reserve the right to approve, disapprove or display any customer review or written comment at our own discretion. Where we see fit we may correct the grammar of a customer review, but not the content unless we feel it is necessary to remove any potentially offensive or unlawful statements.
Brodco reserve the right to approve, disapprove or display any customer image provided by customers or installers at our own discretion. Use of customer images includes but is not limited to marketing and promotional purposes both electronic and print, customer and product galleries online, and various social media outlets.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes:
liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
for fraud or fraudulent misrepresentation;
- for breach of your legal rights in relation to the products including the right to receive products which are as described and match information we provided to you and any sample - or model seen or examined by you;
- of satisfactory quality;
- for defective products under the Consumer Protection Act 1987
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
We will use the personal information you provide to us to supply the products to you, to process your payment for the products and to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us. Third parties. We will only give your personal information to third parties where the law either requires or allows us to do so.
Other important terms
We may transfer our rights to someone else. We may transfer our rights and obligations under these terms to another organisation. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. If a court finds part of this contract illegal, the rest of the contract will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts.